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Our trip To Australia which was designed by Xtramile remains one of the most memorable trips that we have had so far. From designing the package as per our needs to execution, everything was impeccably done.
Planning and Consultant Knowledge: The trip that spanned 15 days and 4 cities of Australia was done beautifully by XtraMile Services. Few of the things that really helped us plan out things more extensively was the knowledge of Mr. Lokesh about what to not miss during the trip. His suggestions of taking a self-drive on Great Ocean Road, doing Sydney Bridge Climb, taking a wine tour and go for whale watching were really appreciable and we did take couple of his suggestions. Also, their assistance in getting the visa done as mine were rejected earlier by Schengen authorities and to alleviate the fears in securing an Australian Tourist Visa was really great.
HOTELS: The hotels chosen by Xtramile were good also. However, we would have really liked if the hotel chosen in Cairns was slightly closer to city centre. However, the distance between the city centre and hotel in Cairns did help us to have a good night walk before sleep that is beneficial for health.
Also, Travelodge in Sydney although is at a good location but would be really great if other options at similar budget are available – as in our opinion the hotel although good but is not so particular about cleaning the rooms nicely.
Ground Services and Personalised Assistance: The ground services were also good. We got our pick ups and drops at time and the teams handling all the pick up and drop were really helpful and understanding. However, at two instances which irked us were
1. when we were told at the time of Skydiving in Cairns that the ground handling team hasn’t provided/mailed the vouchers to me/Xtramile wherein it was mentioned that the video and picture combo was a part of my skydiving.
2. at the time of picking up the car in Melbourne, our paper work showed that we had paid for one way charges as the drop would be at a different location than the pick up – the same was not updated in the car company’s records. We had to pay it separately and the process of refund of one way charges by the company are still in the way.
At both the instances, the matter was resolved – however there was a lot of confusion and time delay that happened.
Starting from Gold Coast, the activities were planned and executed flawlessly. Con-X-Ion services at Gold Coast deserve an applaud for being the service which not only runs on time but also makes sure the users are comfortable. International Coaches and Tours at Cairns are also good in providing timely pick up and drops. Grayline Melbourne are equally good. Sydney operator is something I would not recommend in future as they have very small vehicles (10 seaters) which get full very fast compared to the number of passengers that they get and there’s a considerable delay in waiting for the next ones. We waited for 45 minutes at the airport for the next bus.
Activity and Sightseeing: Activities at Gold Coast which included Movie World and Sea World were good and went on without any issues. Activities at Kuranda which included Sky Diving, Kuranda Rainforest Tour, and Great Barrier Reef tour were not something which met our expectations. Sky Diving in itself was amazing but the confusion and delay (discussed above) should be taken care to not be repeated in future. Also, I would suggest that the great barrier reef tour can be shifted to another carrier. The Sun Lover Reef Cruise in our experience was not a good option as most of the reef that they showed had already eroded. Sightseeing in both Sydney and Melbourne were standard and reasonably good. Self-drive at Great Ocean Road is definitely the best thing and most recommended thing I’d say for Melbourne. Also, the Sydney Bridge Climb is something that is worth the time and money.
In nutshell, the experience with XtraMile – from planning to execution was amazing except some hiccups here and there. But then we understand that in such a big trip, sometimes few things happen here and there. We would definitely be recommending the services of XtraMile to our family and friends and also be availing their services again in future.
Overall it was a great experience. .. Xtra Mile helped us to plan our honeymoon to Mauritius in a very special way. Whether it was easy bookings according to our preferences or the choices of hotel properties that were offered,it was a fantastic experience. We look forward for arranging more of our trips with you. A big thanks to your Xtra Mile team. Thanks for making it special and wonderful for us.
Much appreciated! !!:) cheers
We were a group of people with each individual having different priorities for the holiday, therefore it was very tough to synchronize everything in the correct order, therefore it involved lots of changes, suggestions & therefore required extra efforts, Xtra Mile team did a great & fantastic job to put everything in order, despite being peak season & most of the bookings were last minute.
It was hassle free all the way & prompt service if we needed anything, Cairns hotel was not as we had expected, but wont blame as it was last minute booking.
We enjoyed the Great Barrier Reef tour, Kuranda Tour & cable car was amazing. Jet Boating in gold cost is a must do, so is going to surfers paradise. In all we can say it was a good experience booking with Xtra Mile.
We planned our trip through Xtra Mile Travel Services in August 2015. This was a family holiday to Mauritius and we chose to stay at Radisson Blu Poste Lafayette Resort & Spa (Ex. Centara Poste Lafayette). This was carefully chosen and highly recommended by Xtra Mile, and this turn out to be really a good property. Hotel was really good. I feel the prices of optional tours offered by the local agent in Mauritius were expensive as compared to other agents. The level of service of Xtra Mile, booking process, timely responses and a great personalized service is highly appreciated.
We planned our trip to South Africa with Xtra Mile, which is a listed South Africa Specialist Agency. The trip was well organized and the hotels that we stayed at were really nice. Lokesh was a huge support in planning as well as during the trip. Keep up the good work!
Experiencing Sydney Showboat Cruise with Indian Dinner was indeed the best part of the trip along with Featherdale wildlife park..having photos clicked with Kangroos & Koalas was an ultimate experience. Time we invested in Surfers Paradise (Gold Coast) was also truly enriching & totally relaxing. The services of vendors in Australia like ConXions, Sunbus, AAT kings were really good. However, one turn off which I would like you share is the Wifi in hotel Mantra Legends, Gold Coast (4*) was not free whereas in Travelodge, Sydney (3.5*) it was free. The other thing I wished I could get was better experience in visa document collection process. I felt the 3rd party for Visa processing was a bit disorganized. Having said that, I would not like to underrate our overall travelling experience with XtraMile. I would definitely like to recommend XtraMile to my family & friends. I would especially like to say thank to My Travel Adviser, Mr. Lokesh Chawla, who did fantastic job in providing every info we sought from him regarding the trip. He also made sure to provide us a comprehensive list of alternate activities to choose from which would fit into our travel budget and tailored the itinerary as per our requirements. He remained polite throughout and listened to our requirements patiently and suggested accordingly. The briefing which he provided before departure really helped and we did not face an difficulty in Australia. He remained available to us on phone & Whatsapp even when he was not in India to cater to our needs as part of pre travel arrangement process which I really felt was going ‘Xtra Mile’. If I describe the experience in one word, it would be ‘Delightful’. Looking forward to many more such business engagements with XtraMile.
Thank you Xtra Mile for designing such a wonderful, enjoyable and a personalized family tour package to Singapore, Malaysia . Lokesh, thank you for patiently understanding all our requirements and preferences and customizing the itinerary accordingly. We had a great time together. All the three destinations were amazingly beautiful. The itinerary was designed in the order of good, better and best. And, the highlight of the package was “Super Star Virgo Cruise”. That was a lifetime experience. The five Star ambiences, the hospitality of the crew members, the endless number of activities (magic show, acrobat show, Hollywood, Bollywood dance parties, scuba diving and may more) were really appreciable. The meals provided during the entire tour at all the destinations were delicious. There was no hassles w.r.t Indian vegetarian food within the cities and on board in flights as well. Once again, thank you for giving us a good, memorable lifetime holiday experience.
Ms. Geeta Aneja , Manager, Axis Bank
Going to Australia is not a quick decision to make, but choosing Xtra Mile to design our Australian Holiday was surely a right decision. Xtra Mile Travel is an Aussie Specialist Agency, which assured me that they will make a precision itinerary and I need not worry about the cost factor
Me & my Wife were pleased with the remarkable experience delivered to us by your agency. I decided to write in to you and thank you for such great services. It was really a satisfactory experience with your travel agency. You really care for your customers and make sure they are happy. Thanks again, and I will keep using your services and recommend your agency to my friends also. We enjoyed each moment of our tour. Regards Gaurav Dua
I wanted to celebrate my first anniversary in a style, of course in a special way. Cruise was something which was appealing to me, and I chose to travel to Singapore Malaysia and take a Cruise in between. Xtra Mile made our memories special and design our vacations in a very neatful manner. Good hotel choices, private transfers, Fun, adventure, romance everything we enjoyed. I look forward to more vacations with Xtra Mile.. Thanks a ton !
We went to Kerala with family, and fortunately chose Xtra Mile to design our vacations. It was very well designed and I am happy that staff at Xtra Mile took good care of us. Right from the booking till our return to Delhi, they ensured that we are well taken care of, as someone does for the family. Xtra Mile staff was on their toes when we called them to upgrade our houseboat, which was not satisfactory, and within an hours time, they upgraded.
It was indeed a great trip to Kerala, nice place, beautiful resorts, Munnar especially was breathtaking. I would certainly book more holidays with Xtra Mile, whenever I come to India.
Gunjan Bathla, Bank Manager, London